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Ask us anything — about a piece, an order, or a gift you are planning.

Send us a note

Tell us what you need. A person from the house replies within one working day.

Before you write

Where do you deliver?

We deliver across Egypt and ship worldwide. Delivery times and cost are shown at checkout.

How long does an order take?

Orders are packed in Madinah within two working days, then travel to you. You receive tracking as soon as it leaves.

Can I return something?

Sealed pieces can be returned within 14 days. Fresh dates and sweets cannot, but if anything arrives wrong we make it right.

Is gift wrapping free?

Yes. Every order can be wrapped and carry a hand-written card at no cost. Gift boxes include their own wrapping.